
Lead Patient Access Rep- Cancer Center North
7979 Shadeland Ave
Indianapolis, IN 46250
United States
Join Community
Community Health Network MD Anderson Cancer Center is a partnership between Community Health Network and MD Anderson Cancer Center, one of the world’s largest and most respected cancer centers. The partnership formed in 2022 elevated a prior affiliation between Community and MD Anderson Cancer Network®, a program of MD Anderson. This new partnership represents a full clinical and operational integration of Community’s cancer services with MD Anderson across all five of Community’s sites of cancer care.
Community MD Anderson is one of a select few partners with MD Anderson, a global leader in cancer care, and the only partner in Indiana.
Make a Difference
The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate. The primary function of this position is to assess the departments’ and individual team members’ needs for educational opportunities. It is the responsibility of the Lead to onboard new hires, develop training materials, provide statistical data to leadership, complete team member audits and provide coverage in patient access areas. The Lead will serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns. This position requires participation in on-call rotation within the department.
Exceptional Skills and Qualifications
- High School Diploma or GED required.
- Minimum of two years of experience in a healthcare/medical office environment.
- Ability to work well under pressure in a fast paced environment.
- Excellent verbal and written communication skills, including email, face-to-face patient and co-worker interactions as well as professional phone skills.
- Excellent written and verbal communication skills.
- General knowledge of patient accounts.
- Knowledge of registration requirements.
- Working knowledge of billing/insurance requirements.
- Knowledge of insurance requirements including: pre-certification, insurance verification, pre-registration and scheduling.
- Ability to interact well with all types of customers.
- Ability to develop and implement new processes.
- Knowledge of medical terminology.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.