MyChart Guide: Account Help

MyChart provides you with online access to your medical record. It can help you participate in your healthcare and communicate with your providers. Below, get details on how to log in to MyChart, get started with MyChart (new users), and get help with a MyChart ID or password.

Two-Factor Authentication

2FA icon

Starting June 8, 2025, two-factor authentication (2FA) will be required to sign in to your MyChart account.

Two-factor authentication helps keep your personal information secure by connecting account verification to another device or account.

  • Before June 8: You may set up 2FA at your convenience. To set up 2FA now, sign in to your MyChart account and visit Your Menu > Security Settings. Choose how to enable 2FA and follow the steps.
  • Starting June 8: You will not be able to log in to MyChart until 2FA is enabled. Prepare now!

Please read our 2FA resource page for more information on two-factor information, including step-by-step instructions for setting up 2FA and tips for troubleshooting.

2FA Resource Page

Log In to MyChart

Existing users may log in to MyChart at https://mychart.ecommunity.com.

Forgot MyChart Username/ID?

Recover MyChart ID

Recover MyChart Username directly at: https://mychart.ecommunity.com/MyChart/recoverlogin.asp

  • You will need the first name, last name and email address associated to the account.
  • If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account.
  • If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyChart help desk at 317-355-CARE (2273) to help you regain access to your MyChart account.
Forgot MyChart Password?

Reset MyChart Password

New! Request a password reset with the CLEAR verification method for greater account security. 

To reset your MyChart account password online, visit https://mychart.ecommunity.com/MyChart/passwordreset.asp and choose one of these options:

  • If you know the MyChart username, zip code and date of birth for the account, enter them and click Next.
  • If you do not have the above info, or the above does not work: Click the "Reset with CLEAR" button on the right side of the screen. You will need a mobile device and a government issued ID to complete CLEAR verification.

If the online options do not work for you, please call 317-355-2273 for assistance.

MyChart password reset options
Security Settings

To change your password, turn on two-step verification, or update your security questions for your MyChart account, go to Your Menu > Account Settings > Security Settings.

Your MenuYour Menu > My Account > Security Settings
Update Personal Information

You can update your address, phone number, or email address at any time so that your clinic always has the most up-to-date information in your record. To update your contact information and personal details, and emergency contacts go to Your Menu > Account Settings > Personal Information.

When you're done with your changes, click "Save Changes" to send a message to the clinic. Allow 24 hours for the information to be updated in the legal medical record.

Your MenuYour Menu > My Account > Personal Information

Sign Up for a MyChart Account

To sign up for MyChart, you must be at least 14 years old. There are several different methods of MyChart signup that might be used by different departments across the organization:

  • Clinic staff might sign you up directly while you're at the front desk or in the exam room.
  • You might receive a MyChart activation code on your After Visit Summary.
  • You might be able to complete a paper form to request an activation code, after which you'll receive a letter in the mail with an activation code.

You might also be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

Use Your Activation Code
  1. On the MyChart login page, click "SIGN UP WITH CODE" in the Create a New Account section. Or go directly to https://mychart.ecommunity.com/mychart/accesscheck.asp
  2. Enter your activation code, zip code and date of birth to verify your identity. Click Next.
  3. On the next page, choose your MyChart username and password, including security question.
  4. On the final page, choose whether you want to receive a notification message in your personal email when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address (you can change this preference later).

 

Sign Up Without an Activation Code - CLEAR

If you don't already have an activation code, you can still sign up for a new MyChart account online using the CLEAR verification process. To get started:

  1. On the MyChart login page, click the "SIGN UP WITHOUT CODE" button in the Create an Account section. Or go directly to https://mychart.ecommunity.com/mychart/app/builder/clear
  2. Click "Create with CLEAR" to begin the verification process.
  3. You will need a mobile device and a government issued ID to complete CLEAR verification.
CLEAR verification for MyChart