Manager Patient Access-Oncology

Join Community 

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. 

Make a Difference 

Under the direction of the Patient Access Executive Director, the Patient Access Manager will coordinate all aspects of Patient Access areas in a manner that ensures a customer-focused and quality-conscious work environment. This position is focused on interpersonal skills, data collection, ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer satisfaction while ensuring the financial viability of the hospital. The primary function of the patient access manager is to continually evaluate operations and engage team members to improve quality and productivity in all areas. The manager is responsible for providing the tools, training, and support necessary for all team members and the department to be successful. 

Exceptional Skills and Qualifications 

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. 
 

• High School Diploma or GED (Required) 
• 4 year / Bachelor's Degree in Healthcare Administration or Business Management (Preferred) 
• Certifications/Licensures: Must complete Certified Healthcare Access Manager (CHAM from NAHAM) within 2 years from hire (Required) 
• 4+ years: Minimum of four years of experience in a healthcare/medical office environment with at least two years of leadership experience. (Required) 

• Annual Employee Performance Evaluations (complete, deliver and or approve supervisor to complete and deliver, with input).  
• Assign work tasks.  
• Track and trend department productivity and quality.  
• Collections, Denials, Dashboards, Productivity Standards, Quality Audits, Televox, Work Queues (others that apply).  
• Competent in covering all patient access areas.  
• Collaborates with department managers/leaders to provide the best support service.  
• Contingency planning.  
• Continuous self-education, as provided through CHNw.  
• Create and/or approve department onboarding material.  
• Customer rounding/service recovery.  
• Daily operations.  
• Delegation and reassign daily tasks and/or special projects.  
• Department goals.  
• Department meeting agendas and facilitator of frequent meetings.  
• Department strategy.