Fraud Awareness: Stay Alert

Your Privacy Is Our Priority

Do you know who that call, email or text is really from? Hackers and scammers may pretend to be Community Health Network to trick you into sharing your personal information or sending them money. These "phishing" attempts often look like real messages or phone calls.

Below are common ways that scammers may target patients at Community Health Network. It's important to learn how to recognize and protect yourself from fraudulent activity. If you believe you are the victim of fraud, you'll find ways to report it at the bottom of this page.

Financial Fraud

Scammers may impersonate Community Health Network employees via email, phone call or text message to obtain financial information. They can even put Community's name on their caller ID. Fraudulent messages may indicate that you have a balance due and offer a fake payment link that looks legitimate. Scammers may claim to work with a billing department or government agencies and ask about medical debt.

Scammers may ask for:

  • Credit card or billing information
  • Social security number
  • Insurance information

Common Red Flags

  • Urgent Demands - They tell you something must be done "immediately" in order to avoid a late fee, cancelation of insurance, etc.
  • Suspicious Links - The links look similar, but don't lead to our official websites, including eCommunity.com and MyChart.eCommunity.com.
  • Requests for Private Information - They may ask for details such as social security number, insurance policy number or medical information.
  • Unusual Payment Methods - We will never ask you to pay a bill with a gift card, cryptocurrency or wire transfer. Be careful giving out credit card information over the phone or in an online payment form.

How To Protect Yourself

If you are unsure if a call, email or message about billing or payment is real, try these steps:

  1. Contact Community's billing department.
  2. Log into your MyChart account to view your bills.
  3. Call the phone number on your bill to speak to someone at that department or practice to verify the bill.
  4. Contact Community Health Network through an official channel, such as our Contact Us form.

Patient Portal (MyChart) Scams

Scammers may send you a fake email or text telling you that you have an important and unread message in your MyChart account and provide a link to click on. These links will take you to a fake website that can:

  • Steal your MyChart password.
  • Ask you for personal information.
  • Download malicious software to your device.

Fake emails/texts can be difficult to detect because scammers will use official logos and brand images from the company they are impersonating.

Official MyChart emails and texts will contain a link going to the website https://mychart.eCommunity.com.

If you are ever unsure if an email from MyChart is legitimate, please log in to MyChart directly at https://mychart.ecommunity.com or through the official MyChart mobile application.

Reporting Fraudulent Activity

Have you received a fraudulent communication impersonating Community Health Network, such as a phishing email/text or suspicious phone call? If so, please report it to us by emailing: info@eCommunity.com.

Please note, while we strive to review all reports, we may not respond to every submission.

For more tips on how to protect yourself, the Federal Trade Commission has additional information on how to recognize and avoid phishing scams.