Online Privacy Notice

Introduction

Community Health Network, Inc. (“Community”) is committed to safeguarding the privacy of its website visitors. This Online Privacy Notice explains how Community uses, shares, and safeguards your information when you interact with our websites, mobile applications, and other digital services (“Website”). Please read this Notice carefully to understand your rights and our practices. If you have any questions, please contact us using the information provided at the end of this Notice.

Scope of This Notice

This Online Privacy Notice applies to personal data collected by Community when you use or access:

• Community websites
• Mobile applications
• Other digital services, and
• Electronic communications.

Please note that Community is not responsible for the privacy practices of third-party websites, applications, or platforms, even if linked from this website.

For information about how Community handles Protected Health Information (“PHI") under the Health Insurance Portability and Accountability Act (“HIPAA”), please refer to our HIPAA Notice of Privacy Practices.

Personal Data Collected by Community

Community collects the following categories of personal data directly from you through the website:

1. Data You Provide

• Contact information – when you contact us or ask us to contact you, we may collect your name, e-mail address, and phone number.
• Account information – when you create a personal account, we may collect your name, e-mail address, postal address, phone number, and other demographic information, as well as information about when you create or modify your account, website settings, and marketing preferences.
• Transaction information – if you pay for services through our website, we collect contact details, payment information, and other transaction details.

2. Data Collected Automatically

• Usage information – IP addresses, geographical location, browser type and version, operating system, referral source, length of visit, page views, navigation paths, and usage patterns.
• Device information – information about your device and interactions with our website.

How We Use Your Personal Information

Community processes your personal information for the following purposes:

• Website Operations: to provide and improve website functionality and services
• Marketing: to send promotional communications
• Research and Analytics: to analyze website usage and improve user experience
• Security: to protect user accounts and prevent fraud
• Legal Compliance: to respond to legal orders or assert legal rights

Sharing Your Personal Data

Community may share your personal data with:

• Service Providers: for tasks such as website administration, marketing, data storage, and payment processing. Service providers are contractually obligated to use your data only as instructed and to protect it.
• Legal Authorities: when required for legal processes, to protect rights, property, or safety; or enforce policies. We may also disclose information to third parties to assist with a corporate reorganization, such as a merger, sale, or other asset transfer.

Cookies and Tracking Technologies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent," which means they are stored and remain valid until a set expiration date, or "session," which means they expire at the end of the user session, when the web browser is closed.

Community uses cookies for the following purposes:

• Authentication of Website Visitors: to identify and authenticate website visitors, improve navigation, and help determine if a visitor is properly logged into a website
• Personalization: to store information about website visitor preferences and to personalize website experiences
• Security: to protect user accounts, including preventing fraudulent use of login credentials and to protect websites and services
• Advertising: to display advertisements or marketing materials that may be relevant to website visitors
• Analysis: to help analyze the use and performance of websites and services
• Cookie Consent: to store website visitors’ preferences in relation to the use of cookies

Many of the cookies used on the website are operated through Piwik PRO. The cookies may collect information about your usage of the website and interactions with it, which may include, but not be limited to, your technical device and browser information, your approximate location information, your traffic source information (e.g., to determine from where you arrived on the website), website session and website visit information, website performance data, and website visit time and date information. When you first visit our site, you will be asked to opt in or consent to the use of cookies for analytics purposes. If you take no action or decline, Piwik PRO will not collect the information listed above, but may use cookies for the purpose of remembering your selection. Community maintains contractual arrangements with Piwik PRO to ensure data protection standards. You may visit this Online Privacy Notice page at any time to adjust your cookie preferences related to Piwik PRO.

Community may use additional website data gathering tools that are managed outside of Piwik PRO to improve site quality, accessibility and performance; protect website security; provide appropriate content personalization; collect user feedback; support core website functionality; and enable website services. You can manage cookies through your browser settings. Blocking cookies may limit certain website features. For detailed instructions, refer to your browser’s help section.

Data Retention

Community retains personal data based on:

• the nature and sensitivity of the data,
• the purpose for which it is processed, and
• legal requirements.

We regularly review retention periods to ensure compliance with applicable laws.

Security Measures

Community employs technical, administrative, and physical safeguards to protect your personal data. While we strive to ensure the highest level of security, no system is completely immune to breaches.

Your Rights

You have the following rights regarding your personal data:

• Cookie Preferences: you may manage cookies as described in the Cookies and Tracking Technologies section.
• Marketing Communications: opt out by clicking the unsubscribe link in promotional emails. Note: transactional or service-related emails will still be sent.
• Data Deletion: contact us to request the deletion of personal data provided by children under 13 without adult consent.

Children's Privacy

This Website is not intended for children under 13. If you believe that your child under 13 has provided us personal information through the Website, you may contact us at info@eCommunity.com to request deletion.

Updates to This Notice

Community may update this Online Privacy Notice periodically. The date of the last revision will be included on this Online Privacy Notice, and the latest version will be available on the Website.

Contact Information

If you have questions or concerns about this Online Privacy Notice, please contact us at info@eCommunity.com or:

Community Health Network, Inc. Marketing and Public Relations
Attn: Webmaster
1500 N. Ritter Avenue
Indianapolis, IN 46219

Revision Information

This Notice was last updated on July 8, 2025.