After the patient, his or her family, and the assessment team have made a decision concerning the correct level of care, we will provide information about how to contact a Community Fairbanks financial counselor. The final cost* of treatment is determined by the level of care required, the length of participation and specific medical treatment required. We offer a variety of payment options for treatment services. We will do as much as possible to get individuals the treatment they deserve.
If you have questions about your account, need financial assistance, or need to send in financial information online, please email us at BillingHelp@eCommunity.com or visit eCommunity.com/financialassistance.
Pay your bill online at eCommunity.com/billpay (MyChart account required) or call 317-355-5555 for assistance.
Price Estimates
A patient may at any time ask a healthcare provider for an estimate of the amount the patient will be charged by the provider and health facility for non-emergency medical services provided in Community facilities. The law requires that the estimate be provided within 5 business days.
If you need a price estimate, please call the Community Health Network Pricing Support Center at 844-786-9503 (toll-free) or 317-355-9279 to start the process. You may also request an estimate online. Reimbursement analysts are available Monday through Friday, 9 a.m. to 5 p.m. For messages sent after hours or on the weekends you will be contacted within 5 business days. Learn more at eCommunity.com/pricing.
*Please note that prices do not necessarily equal your out-of-pocket costs. If you have health insurance, your out-of-pocket costs may be much lower. Check your insurance policy or speak with your insurance company to determine your share of costs.