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With Community's On-Demand Virtual Care service, you can access medical care from your home, office, or on the go. Our board-certified providers can visit with you either by phone or secure video to help treat any non-emergency medical conditions. They can diagnose your symptoms, prescribe and refill medication, and send prescriptions to your pharmacy of choice.*
Get answers to common questions about on-demand virtual medical care below.
If you don't see your question below or would like more information, please call us at 317-621-2290.
No. On-demand virtual care is for non-emergency medical issues. You should not use this service if you are experiencing a medical emergency. In case of a medical life-threatening emergency, you should dial 911 immediately.
While on-demand virtual care is not intended to replace your primary care doctor for common or chronic conditions, a virtual visit can sometimes substitute for a doctor’s office, urgent care, or an emergency room visit.
Our on-demand virtual care providers are trained to treat a wide range of conditions. Some of the most common are:
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Yes, if the provider believes medication is warranted, he or she can call in a prescription for non-narcotic medications (i.e., no controlled substances) to the pharmacy of your choice.*
As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax.
All prescriptions are fully compliant and include all required information.
You can start using on-demand virtual care as soon as you register and answer pre-visit questions. You may also do a virtual visit through your Community Health Network MyChart account. If you don't have a MyChart account, you can create one at the time of your virtual visit. MyChart account registration is free.
On-demand virtual care is available from 7 a.m. to 11 p.m. daily. Use on-demand virtual care anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to an urgent care clinic.
No, on-demand virtual care appointments cannot be scheduled for a later date or time. As soon as you sign in to your account and request a visit, you will be placed in a queue to begin your visit with the provider.
This virtual care service is available to patients located in Indiana at time of service.
If you are required to pay, you will only be charged after you choose to consult with a provider and payment information is confirmed. We accept most major credit and debit cards.
All on-demand virtual urgent care providers are board certified and able to treat a wide range of patients and conditions.
Following each consultation, patients are offered a survey to evaluate their provider and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected provider consultations are also reviewed by our internal medical board.
Yes, Community's on-demand virtual care service is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.
Yes, on-demand virtual care can be accessed on most mobile devices, including iPhones, with an Internet connection.
To complete a virtual visit you need:
After you register, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.
Providers providing consultations offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or provider.
It is important to note virtual care is not a drug fulfillment warehouse. In the event a provider does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care providers or other specialists for extended care. Virtual care providers do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit deadiversion.usdoj.gov/schedules.
*Providers may not treat any children with urinary symptoms.
*Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.
Virtual care does not replace the primary care physician. This is not an insurance product nor a prescription fulfillment warehouse. Community virtual care operates subject to state regulation and may not be available in certain states. We do not guarantee that a prescription will be written. We do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Our providers reserve the right to deny care for potential misuse of services.
