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The Center for Physician Well-Being and Professional Development is pleased to introduce the Physician/APP Leadership SPOTLIGHT. This recognition has been created to showcase individual physicians and APPs who truly demonstrate qualities needed to foster a culture of well-being. A recipient of this recognition:
Would you like to nominate a physician or APP to be featured in our SPOTLIGHT? This recognition will be shared via our newsletter, on our Center website, and in each hospital physician lounge. We will spotlight those who demonstrate the qualities and behaviors which support our culture of well-being. For questions, please contact Ann Ostrom.
This month we’re honoring L.T. Gates, MD, Community Physician Network family medicine physician.
Dr. Gates is the epitome of a servant leader. He is not only a great physician, but a great mentor and team partner.
He cares about all those he come in contact with. When you speak with him it is like you are the only person he is interested in. He is always calm and positive.
As someone once said, "The good physician treats the disease: THE GREAT PHYSICIAN treats the patient that has the disease." That fits Dr. Gates to a tee.
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Click the tabs below to learn more about our past Leadership Spotlight award recipients!
This month we’re honoring Lori Vasquez, DMS, PA-C, Director APP Fellowship and Professional Development for Community Physician Network. Lori also works with the North Bariatric program.
Lori exemplifies outstanding leadership through her kindness, dedication and unwavering support. She is a mentor and cheerleader for students and APPs, nurturing their strengths and fostering their growth in healthcare.
Lori has always been an outstanding leader by setting an example on a day-to-day basis of being kind, understanding and the hardest worker. She extends these skills to all the students and APPs she has precepted and mentored. She helps them figure out their strengths and weaknesses and acts as the best cheerleader for them to succeed in their careers.
Lori is one of the best healthcare providers that I know. She has experience with and knowledge regarding all things bariatrics and she always has our patients' and coworkers’ best interests in mind. She takes the time to relay medical information to our patients, her students and her coworkers in a way that we can all understand. She is caring, compassionate, empathetic and the very best listener.
Lori makes all who work with her and our patients better.
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This month, we’re honoring two recipients:
Dr. Hoyek is described as an incredibly supportive collaborative physician who never hesitates to back up his staff when they need help or support with a difficult situation. He is a leader in geriatrics and population health, and is a strong advocate for frail, vulnerable patients in our care, and in facilitating safe transitions of care for all patients.
Angela's coworkers say she is empathetic and listens well to family's concerns, and that she is hardworking, motivated, and dedicated to her patients and teammates.
Dr. Hoyek is committed to the growth of others and shows this through precepting students and mentoring APPs throughout the product line. He is very supportive of our team and is always sharing stories of how we impact patient care in a positive way to leadership, and advocating for our team.
Angela is a dynamic leader! She is professional, kind and knowledgeable. Angela is committed to her geriatrics team, her patients and all those she collaborates with. She is able to have goals of care conversations, yet still asks for insight and how to be better.
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This month we’re honoring Matthew Scherschel, cardiovascular advanced practice provider (APP) lead.
Matt has embraced his role as the cardiovascular APP representative. He is a strong advocate for his team, is communicative with his peers and the product line, and he has been an excellent person to help advance the APP perspective.
Matt is committed to all patients that walk through our door and will do everything possible to either give them care or coordinate care needed before they leave our building. He also advocates strongly for his peers, physicians and staff. and is extremely supportive through challenges the vascular groups or CV groups face.
He not only has excellent clinical acumen, but possesses excellent interpersonal skills that contribute to a positive and collaborative work environment.
His leadership skills have taken our APPs to the next level with an onboarding program and development of an APP fellowship program. We are beyond lucky to have him on our team.
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This month we’re honoring Kaveh Tayebi, MD, network hospitalist medical director.
He sees everyone as a whole person — whether it's a patient, coworker or another provider — and is a confidante to other providers in the hospital.
He is a great clinician and wants the best for his patients as well as his team! He is a servant leader who strives to be the best day in and day out.
Kaveh is fun, funny and truly a joy to work with. He creates an exceptional practice experience by listening to providers and admin.
Kaveh always always went out of his way to hear the input of the team and listened with genuine compassion to the concerns we had. He frequently checked in with team members and would always listen to our input when we were dealing with challenges, whether it was billing, navigating COVID or just improving patient care.
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This month we’re honoring Katie Kennedy, MSN, NP, manager of the APP Structural Heart Program and provider informaticist.
With her thoroughness, intelligence, work ethic, and ability to form and maintain relationships with staff and coworkers she is a major force for positive change in the cardiology division.
Katie is truly one of a kind. She’s the first person we call when we are having trouble with anything Epic workflow related, but oftentimes this extends to anything only vaguely informatics-related, and sometimes extends further to “any problem that we don’t know what to do with.”
She’s the most efficient and well-rounded person I know. In addition to her regular work and informatics role, she is a wonderful mother, an exceptional friend, an awesome dance teacher, and an amazing person.
She is a superstar! A deep listener interested in improving the lives of patients, providers and all those within her reach.
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This month we’re honoring Dr. Charles Platz, medical director of controlled substance prescribing.
He is a remarkable leader with great intuition to make room for others to grow and flourish. He sees not just symptoms, but individuals with unique stories and struggles.
One of the most notable qualities that he possesses is his unparalleled empathy. His ability to connect with patients on a human level, to listen without judgment, and to provide support when it is needed most is nothing short of remarkable.
I recall overhearing a conversation with a peer about his decision to step down from some roles. His response was, “How can others grow if I don’t get out of the way?” Although it was hard knowing Dr. Platz was stepping down to create space for his own personal growth, that response stuck with me as being very selfless and being balanced at accepting new opportunities.
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This month we’re honoring Dr. Sri Vasireddy, hospitalist at Community Howard Regional Health.
A few quotes from his nominations below illustrate his calm demeanor, compassion, kindness, concern for patients and colleagues, willingness to listen, and much more.
As a nurse working alongside Dr. Vasireddy, he always brings a calming presence when he walks on the unit. He listens intently to the nurses and their concerns about their patients. He wears a smile on his face when he is talking with patients and nurses. He really does strive to give the best care to our community. Thank you for honoring him in this way. He definitely deserves it.
Dr. Vasireddy is a very compassionate physician and cares about well-being of his patients and his fellow colleagues. He always has a smile on his face and is vibrant.
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This month we’re honoring Dr. Bruce Ackerman, Physician Executive – Medical Specialty for Community Physician Network.
A few quotes from his nominations below illustrate his enthusiasm for patient care, humor, compassion, willingness to listen to new ideas, answer questions, motivate staff, and much more.
Dr. Ackerman is a compassionate physician and leader. He strives to ensure all are included in decisions regarding our practice as well as other specialties he leads. Dr. Ackerman supports all providers and other staff members. He is an engaged listener, always open to listening to concerns and input. Dr. Ackerman is a proponent of work-life balance and ensuring providers feels supported from Vital Worklife when needed.
We all appreciate how much Dr. Ackerman does for our group, both professionally and on a personal level. I am grateful to have a partner like him.
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This month we’re honoring Dr. John Gettelfinger, Medical Director, Ear, Nose & Throat Care.
A few quotes from his nominations below illustrate his enthusiasm for patient care, humor, compassion, willingness to listen to new ideas, answer questions, motivate staff, and much more.
Dr. Gettelfinger always has time to listen and answer questions from other providers, nurses or staff. He is generous with baked goods some mornings and keeps clinic morale high with his humor. He is always open to new ideas and listens attentively to other providers' concerns.
Dr. Gettelfinger continues to devise improvements regarding patient care and patient access.
Dr. Gettelfinger is one of the most compassionate and thoughtful physicians I have worked for. He truly listens to his patients and gives them the best care. I feel honored to work with Dr. Gettelfinger.
Dr. Gettelfinger is always supportive and provides invaluable input when approached with concerns or suggestions. He sets an amazing example for all of us and we are fortunate to have him as our leader.
Dr. Gettelfinger's compassion, great humor, and enthusiasm for what he does make it a true pleasure to work with him.
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This month we’re honoring Dr. Noah Kersey, Department Medical Director of Quality for Integrated Primary Care Clinical Informatics.
A few quotes from his nominations below illustrate his EPIC knowledge, positive and encouraging attitude, willingness to help, communication skills, generosity, and servant leadership to ensure all team members feel valued.
Dr. Kersey is always so willing to help any staff, providers or even myself with EPIC whenever we aren’t sure of something. He is very knowledgeable in all things EPIC and always willing to offer efficiencies to help workflow in our practices better.
He is always very positive and when he introduces something new to us or something that is going to be changing he always does in it such a positive way and you know that he loves what he does because of how he speaks about it.
He always has a smile on his face which is always nice to see. He is willing to help where he can even by rooming his own patients from time to time if he has to because we are short on staff. He is a huge asset to our practice as well as to the network not just for his knowledge, but because you can see that he is driven to help us excel in giving patients that best care that we possibly can.
Dr. Kersey is eager to help the EPIC-challenged member of the team at any time. He is patient and generous when helping others. He has a positive and encouraging attitude toward others.
Dr. Kersey puts his colleagues and fellow providers at the forefront of his daily efforts with quality improvement for the network. His willingness to innovate, engage, and teach technology to others creates a culture of well-being for those around him. Dr. Kersey elevates others with his actions, the truest sign of a servant leader. We are blessed to have him in Noblesville.
This month we’re honoring Dr. Robert Newton, practice medical director of the Fort Ben business unit. A few quotes from his nominations below illustrate his thought leadership, positive attitude, willingness to help, communication skills and collaborative attitude to ensure all team members feel valued.
He is a very positive and uplifting person and provider. He always finds a way to turn any situation into a positive or learning experience. He is approachable and always willing to help and teach.
I have been impressed at how calm, cheerful, carrying and together he has been during these last difficult months. Even though I have been home much of the time, he has been available and supportive when I needed him. I think he has really stepped up as a leader.
He’s worked to continue a workplace environment where EVERYONE’s input is sought and appreciated. We are also going to resume our long tradition of an office Christmas party, and continue our annual summer office picnic (which usually includes party games and a hard-fought volleyball tournament). These activities foster our team cohesion and feeling valued.
Dr. Newton is a practice medical director who focuses on collaboration with his partners and promotes strong team work. He has great communication skills and is not afraid to tackle difficult topics. Also, Dr. Newton is good at problem solving and is able to anticipate the effects of his decision from the viewpoints of all stakeholders. He always sides for what will be the best for his team.
I've seen Dr. Newton grow in his leadership skills over the years. The practice went through Patient Care Redesign a few years back and he was the Physician Champion for that work and helping to lead with some of the Lean Six Sigma concepts and he was brilliant as he lead that team.
This month we’re honoring Dr. E. Ann Cunningham, program director of Community's Psychiatry Residency. A few quotes from her nominations below illustrate her leadership, integrity and compassion, and tireless efforts to ensure well-being, inclusion and equity for her patients, students and colleagues.
Dr. Cunningham personifies servant leadership and humility. She works tirelessly to ensure the Psychiatry Residency Program and our Intensive Outpatient Behavioral Health teams are connected and providing exceptional and innovative experiences for our clients. Dr. Cunningham ensures she is available to any staff member or client whenever there is need. She gives of herself, not expecting anything in return. She has taken the lead in ensuring our programs meet the highest standards, with a renewed focus on racial equity. We are so fortunate to have her spearheading the education of our next generation of psychiatrists. The impact of her leadership is immeasurable.
As a servant leader, Dr. Cunningham fosters well-being by investing in her relationships with colleagues, learners and patients. By utilizing integrity and empathy as the foundation for each and every relationship, she has cultivated an environment of trust, safety and freedom that is essential to workplace well-being. Dr. Cunningham is an advocate for social justice and equity and thereby demonstrates her commitment to the well-being of all. Her passion and her spirit are unmatched and she brings light wherever she goes.
Dr. Cunningham is a servant leader in medical education who demonstrates and fosters safety and well-being for all staff, providers and patients. Dr. Cunningham is always approachable because of her positivity and inclusiveness. She consistently invests in her teams with development opportunities and genuine gratitude. She responds to concerns with fairness and compassion which makes staff feel valued and supported. Dr. Cunningham’s enthusiasm and dedication for her work empowers her team members and makes a better workplace.
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Kaitlin is an APP supervisor for hospitalists at Community Hospital South. Her co-workers note that Kaitlin is a wonderful leader and caregiver, with the “mindset of a queen and the heart of a warrior.” Read more comments from her colleagues' nominations:
Kaitlin always puts others' well-being above her own. She encourages others to strive to be and do their best. She courageously works hard to serve her community as a front-line worker. She takes the time to listen to the patients goals, questions and concerns. She goes above and beyond updating families and keeping communication open. —Nicole
Over the years and throughout the pandemic, she has faced many challenges but has prioritized emotional and physical well-being. —Catherine
She goes above and beyond to make sure all the APPs she supervises not only succeed in their positions, but to also make sure we are happy personally. —Shelby
She emphasizes a work-life balance for the team she serves and strives to know them personally. —Mark
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Dr. Tom Ledyard is the medical director for Palliative Care Services. Well known for his compassion and empathy, Dr. Ledyard is also a role model for helping create a culture of well-being in our Network.
His colleagues say he always makes time to help them grow professionally, offer a listening ear, and to check in on their well-being. One of his co-workers stated:
“Dr. Ledyard is an amazing physician and even better person. He is one who works hard to ensure that those around him are taken care of and are focusing on their work/life balance.”
He asks interview candidates, “tell us how you take care of you”. His philosophy of human compassion makes him unique and caused one colleague to describe him as:
“the most compassionate physician I’ve ever worked with….”
Thank you!
Erica is a family medicine physician and Kathy is a family medicine nurse practitioner. Together, they serve patients in the south region at the County Line Medical Pavilion.
Their Spotlight nominations exemplify how they demonstrate influential leadership, the qualities of servant leadership and innovation in the practice. Read excerpts from their nominations below:
We are truly blessed to have her in our family!
Dr. Pohlman is a down-to-earth physician who will take care of staff and patients after hours. She will schedule patients, gets right in the mix of everything, rolls up her sleeves and does the work. She NEVER complains! She is our PMD-fabulous role model, creating simple messages that have helped us implement our new normal and hours of operation, scheduling the providers and taking care of patients. She will also see other providers' patients if there is a scheduling issue, etc. She never blames or gets angry.
Dr. Pohlman is an example of a kind heart in medicine that serves our patients with open arms. I have never seen her without a smile on her face when I was in training. It is our energy that helps the healing process of our patients and even makes the days of our colleagues around us and she certainly has an energy about her that is uplifting. ~Dr. Yousef Mohammadi
Dr. Pohlman treats patients like family - every patient! She will see all patients. It doesn't matter who the PCP is, she always puts patients first. She works them in if other providers are behind OR will not see the patient. She NEVER refuses patients, and is just considerate to everyone, never lets anyone be in a bind. She's just amazing!
During COVID, she simplified the video visit and in-office ratio, sent the schedules out, and all providers are extremely happy. She is an effective communicator and extremely intelligent. She also leads by example...she doesn't expect her peers to work in the hub and she not do the same.
She is just absolutely invested every minute!
Kathy is always the last to leave the building; all notes are finished and patients are called. She feels it is important to personally call patients who need further explanation. She leads by example, expecting all team members to give 120% for our patients and each other. She has given patients money that are on fixed incomes, for their prescriptions, etc. She will do anything possible to help patients and team members.
I have worked with Kathy for many years – she consistently puts patients first and works hard to take care of any patients she sees. She is quick to volunteer to help if needed. She is incredibly valuable to our office as a partner in taking care of our patients. ~Dr. Mery Kendall
Kathy is a true servant leader who has been at Community since its inception. She went door to door for money to build Community East! She gives her heart and soul, tells patients she is here to serve them, works on her own time, never complains, and is absolutely brilliant! She is just as kind and helpful to the support team, helping to solve issues and seeing patients that are not scheduled with her to help a peer.
She recommends ideas on how we can expand care and works the late hours so that patients can come in after work, dinner, etc. to be seen. She is always there for the patient, offering whatever she can to help, including creative ideas to get patients here for visits and video visits to help those who cannot transport themselves.
Dr. Conte is an invasive cardiologist who has been medical director for CV services at Hendricks Regional Hospital since 2017. He has assembled a team of healthcare professions who have expanded and enhanced the quality of healthcare services throughout this community. As a physician informaticist for both Community and Hendricks, he supported the EPE initiative to implement remote scribe services and his leadership has been noted by his peers as a key to the success of this initiative. One of his peers wrote,
“Dr. Frank Conte has done an amazing job of streamlining the process and making it easier for cardiologists to adapt to the system."
In mid-March, Dr. Conte cut his vacation short to return to lead the telehealth workflow for CV in addition to his other duties. He and his team have worked tirelessly to standardize this process, following CMS guidelines and using every form of modern technology and apps available.
Dr. Conte is not only respected for providing outstanding compassionate clinical care of his patients, but also for demonstrating compassion and respect for his work family. The entire staff created a Difference Makers entry to honor Dr. Conte, noting his commitment to making sure they had what they needed - everything from household items, groceries and lunches, and a calm, steady presence during very difficult times. Another colleague said, "When most people ask you how you are doing, it's a platitude. When Dr. Conte asks, he really wants to know." Dr. Conte is also investing in his own growth and development as a leader by participating in the year-long Physician Leadership Academy.
Words used to describe Dr. Conte include kind, caring, generous, hardworking, respect, steps outside his comfort zone, thoughtful, and humble.
Thank you, Dr. Conte, for demonstrating the behaviors that help make Community Health Network the exceptional place it is!
